Return Policy

At The Kiwi Mart, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must:

  • Be in the same condition as when you received it.
  • Be unworn or unused, with tags, and in its original packaging.
  • Include the receipt or proof of purchase.

To start a return, visit our Contact Us page and provide details about the issue so we can initiate the return/refund process.

You can always contact us for any return questions at thekiwimartofficial@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

To resolve the issue, provide a high-quality image or video of the damaged product. We’ll evaluate the problem and make it right.

Exchanges
The fastest way to get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you of the refund status.

  • If approved, the refund will be issued to your original payment method.
  • Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Thank You
Thank you for choosing The Kiwi Mart. Your satisfaction is our priority, and we’re here to assist with any concerns or questions!